Billing & Refund

envato.toolsminati.com Never Charge You Automatically. All transactions are initiated by users. We use third party payment gateways to collect payments. Also we refund payments using the same gateway, we just initiate the refund request to our billing gateways, it may take several days to get your refund. We are not responsible for any kind of refund delay, We will provide you Refund ID and all other details. We only refund if our (primary tools) will not work. Some of the tools don’t work on mobile if you are a mobile user and want to buy our service please contact us via live chat. We don’t refund you if you claim as mobile user after purchasing tools which don’t work on mobile. You can read the full refund policy here READ THE REFUND POLICY.

Account Suspension

We have our own algorithm to check account sharing and spam activities. Every user have to follow the rules. If our system found any suspicious activity on any user’s account, then envato.toolsminati.com has the right to block the account permanently without any refund. However, you can initiate a counter review using live chat section, After that our dedicated review team will check your account and if they doesn’t found any suspicious activity then your account will be Unblocked. REMEMBER, OUR REVIEW TEAM CAN TAKE 2-3 DAYS (MAX) TO REVIEW AN ACCOUNT, AND YOU HAVE TO WAIT TILL THE REVIEW.

(Important) envato.toolsminati.com only allow one ISP / IP per user (Dynamic IPs allowed), You can not use one account on your home and office. You have to purchase multiple accounts for multiple ISPs / IPs. Also, VPNs, RDPs are strictly prohibited. If you violate these terms, you will be banned permanently from envato.toolsminati.com. However, we allow users to report mistake and counter-reviews. You can request a manual review from Live Chat section. It may Take 3-4 Days maximum.

Services & Uptime

envato.toolsminati.com has the right to change price and validity of any service at any time. We outsource the accounts, so our users can face minor downtime issues. If any of our tools reached their maximum limit, you have to wait until our team refills the account.